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What You Need to Know Before You Play

These legal terms cover how preaknessodds operates, what governs your account, and your rights as someone using this platform in an eligible US state.

State-dependent accessAccount terms applyPayPal, Venmo, Play+ coveredPrivacy rights includedContact path available
preaknessodds What You Need to Know Before You Play
ACCOUNT STANDARDS

Data Handling, Cookies, and Account Security

Your account data stays within the scope of what you authorized at registration. We don't sell your personal information to third parties and we don't use it for anything outside of operating your account, verifying your identity, and processing payments through PayPal, Venmo, or Play+. Cookies on this platform track session state and preferences — you can adjust cookie permissions through your browser settings at any time, and this does not affect your ability to log in.

Data Retention

We keep account records for as long as required by applicable state law. After account closure, we retain transaction data for the legally required period before deletion.

Identity Verification

State-level compliance requires ID verification before your first withdrawal. Upload a government-issued ID through the secure account verification section — documents are not stored beyond the verification window.

Account Security

Login sessions are protected by token-based authentication. If you access your account from a new device, a verification step triggers automatically before the session opens.

Request Changes

To update stored personal data or request a copy of what we hold, email our support team from the address on your account. We respond to data requests within the timeframe state law sets.

LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

If you have a question about how our terms apply to your account, a dispute over a transaction, or a request related to your personal data, we have direct paths to get you an answer. Don't file a chargeback with PayPal or Venmo before reaching out — most account issues resolve faster through our support channel first.

Team online

Live Chat

The fastest route for account-specific legal questions. Start a chat from your account dashboard and a support agent will pull up your record directly.

Email Support

Use email for formal policy requests, data access inquiries, or written records of a dispute. We respond to legal-category emails separately from general account help.

Account Help Center

Your account settings page has a dedicated section for privacy requests and terms acknowledgment history, so you can track what you've agreed to and when.

Legal Questions We Actually Get Asked

These cover the real questions that come up about account terms, data rights, payment disputes, and access rules — straight answers, no runaround.

Access depends on your state's current laws on online sports wagering. We run eligibility checks at account creation. If your state does not permit online betting, you will not be able to complete registration.

Platform disputes go through our support channel first. PayPal and Venmo each have their own dispute processes on their side, but account-level disputes should start with us before any external chargeback is filed.

Yes. Email us from the address on your account and ask for a data access request. We'll respond within the window required by applicable state law and send you what we hold.

Transaction records and identity verification data are retained for the period required under state law. After that window closes, the data is deleted from active systems.

We monitor state-level regulatory changes. If your state restricts access, we will notify you at the email on your account before any change to your access takes effect.

Our platform terms apply to your account activity. Play+ carries separate terms from the card issuer that govern the prepaid rail itself — both sets of terms apply when you use Play+ to fund your account.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.